Help / Overview
What is the Registration Portal used for?
The main purpose is managing Blue Diamond User IDs. A User ID is used by IBM employees to log into Blue Diamond systems and services, such as PMR analysis servers, and also our Secure FTP / Upload site where Customers can upload diagnostic PMR data.
The functionality of the tool differs a bit depending on which type of user is using it.
If you're an IBM Customer or IT Vendor, the portal can be used to register your company-provided email address with Blue Diamond, and once that's done, you can create a User ID. You can also view your existing User ID(s), unlock a User ID, change your password, and update the first / last name associated with your User ID.
If you're an IBM Employee or a Business Partner / Vendor, the portal can be used to view your User ID(s), unlock a User ID, change your password, and update the first / last name associated with your User ID.
Registration is just a few short steps. The goal of registering is to ultimately create a Blue Diamond User ID.
How do I reset or change the password for my Blue Diamond User ID?
- Start by submitting the Registration Form
- Check your email, and follow the Account Verification link we send you
- Your account will be verified, and you should get signed into your account and arrive on the "My User IDs" page
- Create a User ID
- You're done
You must sign in to your Registration Portal account to gain access to User ID management features.
Try to Sign In using your Blue Diamond User ID and password,
then once you reach the "My User IDs" page, select "Change Password" from the Actions menu.
Note that in some scenarios (such as an expired or forgotten password),
you won't be able to sign in using your User ID and password. In this case you should use the
Account Recovery (forgot User ID / Password)
process to sign in and reach the "My User IDs" page, and then update your password.
*Note, if you use zOS, zVM, or IBM i systems, read How do I reset or change the password for zOS, zVM, and IBM i systems?.
How do I reset or change the password for zOS, zVM, and IBM i systems?
Password management for zOS systems cannot be performed using the Registration Portal. Instead,
click the Self-Service Login icon on the
Blue Diamond Citrix Desktop
to reach the Password Reset Tool for STLMVSA or ZIZM001 passwords.
Password management for zVM, and IBM i systems require manual intervention by the system
administration team. Refer to the password management page for instructions or send an email to
How do I unlock my Blue Diamond User ID?
You must sign in to your Registration Portal account to gain access to User ID management features. Since you
can't sign in using your Blue Diamond User ID if it's locked, you must instead use the
Account Recovery (Forgot User ID / Password) process to sign in.
Then, upon reaching the "My User IDs" page, select "Unlock User ID" from the Actions menu.
Gotcha for Business Partners / Vendors (BPV)
A recurring source of confusion afflicts certain Business Partners / Vendors (BPVs).
Usually, a person is either an IBMer (with a record in Bluepages and an ibm.com email address) or a BPV,
but some users are both. This usually temporarily occurs during business transition phases, but some users can stay
like this for long periods of time. IBM has many different unique business arrangements with other companies,
so it's difficult to describe all situations.
Many Blue Diamond tools, including this app, identify the user based on their email address. But,
for those users that are both IBMers and BPVs at the same time usually have 2 different email addresses - an ibm.com
email and then a company-specific email, such as firstname.lastname@example.org. The key point to be aware of is that
each email address will identify you as different person / account. Additionally,
this Registration Portal's functionality differs depending on if you're identified as an IBMer or BPV
(see What is the Registration Portal used for?) for details of the differences.
So, we ask that you pay attention to this identity-centric detail. For example, you may have a Blue Diamond User ID
which is "owned" by your ibm.com email address, but if you try to do a "Forgot User ID / Password" operation
using your BPV email address, you won't find the User ID. You may even have separate User IDs, each
owned by different email addresses.
How do I change my consent for allowing certain types of cookies, or for allowing my browser
data to be accessed by Google reCAPTCHA?
Goto our Registration Portal Home Page and click the "Data Consent"
button, then locate the appropriate option.
Is there a delay between the time I change my password and when it goes into effect?
Although unusual, it can take up to 15 minutes for a password change to fully propagate throughout the environment.